Privacy Policy

PRIVACY POLICY

Surge Holdings, Inc. (“Surge”) respects your privacy and the privacy of your family and friends. Surge is committed to protecting the personal information that you and they share with us. By using our web site (the “Web site”), you agree that your use of the Web site is governed by this privacy policy and our Terms of Service. This privacy policy shall also apply to your access of our Web site through mobile devices, tablets and through our apps, and your other interactions with us. From time to time, we may update this privacy policy. We encourage you to periodically check this Web site for updates. The most recent version of this privacy policy is reflected by the date located at the bottom of this privacy policy. Your continued use of our Web site affirms your agreement to such changes.

Generally, you can browse through our Web site without giving us any information about yourself or your family members. When we do need personal information to provide services that you request or when you choose to provide us with personal information, this privacy policy describes how we collect and use such personal information.

Disclaimer of endorsement

References in this Web site to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by Surge. Links to other sites online are provided for your convenience in locating information and services, and these sites are maintained by other organizations over which Surge exercises no control. Surge expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party web sites.

Information Collection

Surge may collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. Information collected may include but is not limited to account information (name, address, and telephone numbers), financial information relating to any products and/or services that you purchase from Surge (credit card information, security code and billing address), telephone numbers you call and that have called you and your service history, social security number, date of birth, amongst other information. Surge also collects and maintains technical information about the equipment you use with our service including serial numbers, SIM card numbers, etc.  

Surge also may collect information that is not customer identifiable. This information includes but is not limited to; the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website.  Surge primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.

Surge may collect and use customer identifiable information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that Surge may use your customer identifiable information in conjunction with information available from other sources, to market new services that may be of interest to you. When Surge uses third parties to perform services on its behalf, such as marketing, fulfillment services and shipping to customers, Surge will request that such third parties protect your customer identifiable information consistently with this privacy policy. Surge will not, however, disclose your customer identifiable information to third parties who want to market products to you without your express, written or equivalent electronic consent. Surge will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for, or use of, a Surge product or service — including customer names and addresses — without the consent of the customer.

Surge may, however, use and/or disclose customer identifiable information to a third party:

  • to investigate and help prevent potential fraud, other unlawful activity or activity that threatens the network;
  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • to any other third party with your prior consent to do so;
  • if Surge is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Surge will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.

Non Personally Identifiable Information

Children

Surge websites are not structured to attract children under the age of 13. Surge believes there is no information on its websites which are inappropriate or objectionable for viewing by children. Surge does not knowingly, directly or passively collect information from children under the age of 13. Ordering online products and services from Surge is limited to adults (ages 18+). Of course, wireless devices and services purchased for family use may be used by minors without the knowledge of Surge. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

Note: Surge does not have access to the content of private e-mail communications and text messages that are transmitted using Surge services.

Declining e-mail offers

Surge may send customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive Surge e-mail direct marketing communications by opting-out or unsubscribing. Upon such election, Surge will not contact that customer directly with Surge promotional messages, and will not use customer identifiable information obtained from that customer’s registration to contact that customer with Surge product or service messages.

Security

Surge has implemented technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or abuse. Surge will continue to enhance its security measures as new technology becomes readily available. However, Surge cannot guarantee 100% security as a matter of policy. Please contact Surge with further questions or concerns regarding the security of the website.

Cookies

When you visit the Surge website, we may store information on your computer that allows us to identify you immediately. This process is often referred to as “cookie” technology.  Our website makes limited use of cookies in an effort to improve our level of service to our website visitors.

Other Websites

Surge’s websites may contain links to other websites that are not owned or controlled by Surge. Any personal information collected by such third party websites is not governed by this Privacy Policy. We recommend that you examine the privacy policies of such third party websites prior to submitting any personal information.

In some instances, our website content is also featured on other websites with differing or non-existent privacy policies. These websites may collect personal information from website visitors that may or may not be used in conjunction with our website information.  Prior to supplying personal information to any third party company linking to our website, please read and understand the privacy policy of such third party company.

Advertisements

Advertisements may appear on pages throughout our website. Some advertisements may request information directly from our customers or take our customers to websites that may request personal information. Surge has no control over its advertisers’ privacy policies, so please examine the privacy policy of any company advertising on our website prior to submitting any personal information.

Social Media

Any information, communications, or material of any type or nature that you submit to our Web site (including, but not limited to any of our pages contained on a social media platform or web site such as Facebook, Twitter, and LinkedIn) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of any social media platform or web site and we are therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any of our pages or web sites that are contained on a social media platform or web site, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such platform or web site and that you will abide by all such provisions contained therein.

Additionally, in the event that we offer a message board or any other interactive or social-type feature on a web site administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

Geolocation

You may opt-out of location-based services at any time by editing the location services setting at the device level.

Policy Changes

Surge reserves the right to change its privacy policy by publishing new terms on its website at any time. Your continued access and use of our websites constitutes your acknowledgment and acceptance of such amended policy.  This privacy policy does not create any legal right for you or any third parties.

Please direct any questions or comments regarding this privacy policy to customer service.