Disclaimer of endorsement
References in this Web site to any third-party products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise do not necessarily constitute or imply their endorsement, sponsorship or recommendation by Surge. Links to other sites online are provided for your convenience in locating information and services, and these sites are maintained by other organizations over which Surge exercises no control. Surge expressly disclaims any responsibility for the content, accuracy of the information and/or quality of the products or services provided by or advertised on these third-party web sites.
Surge may collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. Information collected may include but is not limited to account information (name, address, and telephone numbers), financial information relating to any products and/or services that you purchase from Surge (credit card information, security code and billing address), telephone numbers you call and that have called you and your service history, social security number, date of birth, amongst other information. Surge also collects and maintains technical information about the equipment you use with our service including serial numbers, SIM card numbers, etc.
Surge also may collect information that is not customer identifiable. This information includes but is not limited to; the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. Surge primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.
Surge may, however, use and/or disclose customer identifiable information to a third party:
- to investigate and help prevent potential fraud, other unlawful activity or activity that threatens the network;
- as required by law, such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- to any other third party with your prior consent to do so;
- if Surge is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Surge will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.
Non Personally Identifiable Information
Surge websites are not structured to attract children under the age of 13. Surge believes there is no information on its websites which are inappropriate or objectionable for viewing by children. Surge does not knowingly, directly or passively collect information from children under the age of 13. Ordering online products and services from Surge is limited to adults (ages 18+). Of course, wireless devices and services purchased for family use may be used by minors without the knowledge of Surge. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.
Note: Surge does not have access to the content of private e-mail communications and text messages that are transmitted using Surge services.
Declining e-mail offers
Surge may send customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive Surge e-mail direct marketing communications by opting-out or unsubscribing. Upon such election, Surge will not contact that customer directly with Surge promotional messages, and will not use customer identifiable information obtained from that customer’s registration to contact that customer with Surge product or service messages.
Surge has implemented technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or abuse. Surge will continue to enhance its security measures as new technology becomes readily available. However, Surge cannot guarantee 100% security as a matter of policy. Please contact Surge with further questions or concerns regarding the security of the website.
Additionally, in the event that we offer a message board or any other interactive or social-type feature on a web site administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
You may opt-out of location-based services at any time by editing the location services setting at the device level.